Website Terms and Conditions

Thank you for visiting which is owned by SkyRoute Travel Services Inc. By visiting and using this website and all of its content, you are agreeing to these terms of access and use.

Please read the following terms and conditions carefully before using this website. Your use of this website is expressly conditioned on your acceptance of these terms and conditions without any modifications. Your use of this website constitutes your acceptance of all the terms and conditions set forth herein. If you do not agree with any part of the following terms and conditions, you should not use this website.

No Unlawful or Prohibited Use

As a condition of your use of the website, you agree that you will not use the website for any purpose that is unlawful or prohibited. Actions that you agree not to take include, but are not limited to:

  1. Taking or attempting to take any action that grants you access to the website authorized by
  2. Taking or attempting to take any action that results in an unauthorized modification, addition, or deletion to the website
  3. Taking or attempting to take any action that violates the security of the website
  4. Knowingly providing false or misleading information to Sky Route Travel

This site, and each of its modules, is the sole property of Some of the content that is found on this site is owned by third party providers and other leisure travel information providers. None of the content or data that is found on this site may be reproduced, sold, transferred, or modified without the express written consent of and/or its third party providers and distributors.

Purchase Policy

To ensure that every transaction is safe, offers online purchasing options only on servers that have been verified as secure and use the most advanced encryption technology, making it virtually impossible for your credit-card information to be used fraudulently online.

Your piece of mind is our top priority. At, however, you also have the option of calling one of our travel experts to complete your purchase (see contact information below).

Limitation of Liability

In no event shall or third party distributors or providers be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (a) arises out of or is in any way connected with any use of this website or content found herein, or (b) the performance or non performance of or third party distributors or providers, even if such party has been advised of the possibility of such damages by other party.

Exclusion of Warranty and third party providers and distributors do not warrant the accuracy, merchantability, fitness or completeness for a particular purpose of any of the content or data found in this site.


This website uses cookies and other specific technologies to let us know when you are a repeat visitor to our site (and only our site) so that we may be able to better offer you a personalized experience. We use this information to provide the services you request, including the display of personalized content and advertising. ensures that this information is kept in strict confidence and is used only for these purposes.

Reservations and Purchases

When you make a reservation or purchase online with Sky Route Travel, we will share information about you and your purchase with the applicable airline, hotel, car-rental agency, tour operator or other travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation.

What is Personally Identifying Information?

"Personally identifying information" ("PII") is information that can be used to identify and/or contact you as an individual. This includes information like your real name, e-mail address, mailing address, phone number, credit card number, etc. Information that, by itself, cannot be explicitly linked with your "real" identity is not considered personally identifying, and will not be accessible by Sky Route. Examples of this are favorite or bookmarked websites, or your preferences with respect to how you wish to see a given page or site set up according to the selections you choose.

Privacy Policy

We respect your privacy. Protecting your privacy and the confidentiality of your PII has always been fundamental to the way Sky Route does business with its customers, whether over the Internet, on the telephone or in person at our office.

Communicating With You

If you are a member, contest entrant, or purchaser, we will occasionally use your e-mail address or PII to contact you for the purpose of:

  • Reservation confirmations
  • Important updates about your travel plans
  • Newsletters
  • Notifications of travel specials. does this to better communicate with our customers and provide you with the most up-to-date information about the services we offer.

Third-Party Sites will not disclose or sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of In certain situations, you may link to another site within an frame that shows an URL. In these cases, makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the frame and URL, each site is responsible for its own privacy practices.

Online Fare Reservations, Misprints and Product Availability

In the event that more than one set of conditions apply to the same trip, the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation nor commitment by to actually deliver the product reserved at the prices indicated. reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, Sky Route cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter. reserves the right at any time to reject, amend, cancel or terminate any order without prior notification.

A final confirmation is only given by once the company has issued the tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved.

Group Policy

It is not permitted to reserve a group of 10 (ten) passengers or more on multiple individual files. A group consists of a minimum of 10 (ten) passengers travelling together on at least 1 (one) flight segment on the outbound or inbound.

The carriers reserve the right to cancel all seats, deny boarding or to send debit memos whether the file is issued or not. All fees incurred by a group reservation executed as individual files will be entirely charged to the travel agency, whether it be debit memos, claims or legal proceedings.

Type of Passengers

As per Sky Route, an “unaccompanied minor” is a person 17 years of age or less travelling alone and his/her itinerary cannot be booked on this site. A “child” is between 2 and 11 years old. An “infant” is under 2 years of age at the date of departure or at the date of return.

Credit Card Bookings

Your authorization to use a credit card number indicates your acceptance of our booking terms and conditions, whether or not you have signed the appropriate draft. The credit card used must belong to one of the passengers in the reservation. The credit card slip must be signed by the credit card holder and must be mechanically validated. Third party credit cards will absolutely not be accepted.

By purchasing travel services electronically, all payments by credit cards are the responsibility of the travel agent. All precautions, including signed forms, must be retained by the agency to protect them in the event of a chargeback from credit card companies. will not be responsible for payment of any chargeback.

Any transaction made on credit card will be processed into NetFaresHub Services Inc. which owned and operates


Tickets will be issued in accordance with fare rules established by the airlines. Ticketing deadline will override any options offered on the booking.

Cancellation and Refunds

All requests for refunds must be made in writing to, C/O Sky Route Travel Services Inc. 1200 Markham Road Suite 106, Toronto, Ontario, Canada M1H 3C3 (see also contact information below). All cancellations are subject to an administrative charge plus any applicable airline cancellation charges. All original documents along with the refund notice and commission recall must be sent to the above address.

Cancellation fees may also apply to any additional services, including accommodations, independently supplied services, and optional excursions reserved prior to, during and after the tour. If flight changes and/or flight cancellations are requested, revision fees or airline cancellation fees will apply. If an air-inclusive vacation is cancelled after air tickets have been issued, refunds will be processed after tickets are returned. reserves the right to cancel or re-schedule any vacation departure. If cancellation is made prior to departure, the only responsibility of will be refunding the passenger the amount we have received for the reservation. Where has confirmed flights, we will attempt to confirm air seats for the selected new dates, subject to availability. Sky Route will not assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through


All prices quoted are in Canadian funds and are subject to change without notice.

Flight Times

Schedules are subject to change without notice. It is therefore the responsibility of passengers to reconfirm flight times as instructed. Sky Route assumes no responsibility to the passenger for any loss, delay, or other inconveniences incurred in connection with any flights. All passengers must reconfirm the minimum check in time at the airport with the airline prior to departure.

Taxes and Surcharges

Airport and other departure taxes, as well as Canadian/US transportation taxes and surcharges, are not included in the cost of all travel services and are subject to change at any time.


Other than Airlines Penalties, Agency will charge $60 (Including HST) as an additional fees.

Acceptance and Rewards

The acceptance of tickets and or vouchers shall be deemed to be consent to the above conditions. is not liable for any taxes on all rewards, prizes, vouchers and incentives.


The relationship between and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held to be partners, joint ventures, fiduciaries, employees or agents of the other. Further terms and conditions may apply in cases where a bilateral contract is in place between and its customers.

Modification may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Additional Terms

Additional terms and conditions may apply to information gathering, reservations, related services and other uses of portions of this site, and you agree to abide by such other terms and conditions.


The heading used in these terms and conditions are included for convenience only and will not limit or otherwise affect these terms and conditions.

Entire Agreement

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

Responsibility is a domain registered under Sky Route Travel Services Inc., is an independent company (hereinafter referred to as “The Company”) licensed to market and distribute travel products under the Skyroute Travel Services Inc. brand name and arrange for the vacation services offered in its brochures and/or on its website, including transportation, sightseeing, and accommodations through independent contracts. The carriers, accommodations, and other suppliers providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates.

All certificates and other travel documents for services issued by the Company are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. Any resulting additional expense will be payable by travelers, and any resulting savings will be refunded by the Company to vacation participants.

Neither the Company nor any affiliate shall in any case be liable for other than compensation damages, and you hereby waive any right to punitive damages. No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition in its brochure or on its website, including any term or condition set forth in the preceding previsions.

How to Contact Us

If you have additional questions or concerns, please e-mail us at or contact us at:

C/o Sky Route Travel Services Inc.

1200 Markham Road, Suite 106

Toronto, Ontario, M1H 3C3, Canada

Telephone: (416) 439 4000

Fax: (416) 439 6463

Division of SkyRoute Travel Services Inc.
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